Wine Club FAQs | Mt Rosa Wines, Queenstown, NZ

How does it work?

Receive four deliveries of Mt Rosa wines every three months, in February, May, August and November.

How much does each shipment cost?

This is really up to you, we’ve indicated below what the minimum price per shipment will be, but because each shipment is customisable, each shipment may vary.

3 Bottles per Quarter: from $90 per quarter
6 Bottles per Quarter: from $180 per quarter
12 Bottles per Quarter: from $360 per quarter

Prices are subject to change.

How does my online account work?

If you have signed up as a wine club member online, you will already have your online account created and ready to go. If you signed up at our Cellar Door, log in using the email address you used to fill our form out and hit ‘request password’. Make sure when you log in for the first time that you check all of your contact details including contact number, email and address as well as your credit card number. You can change all of this online yourself but if you need our help, just drop us a line or give us a call.

How do I adjust my shipment online?

Log in to your account area on the wine club section of our Mt Rosa website.
Click on my account.
Click on Club memberships.

One month prior to your shipment, we will automatically add the Cellar Door selection to your package. The Cellar Door selection is added as a bundle option to your shipment automatically. If you wish to customise this instead, select the ‘adjust your shipment’ button. You can remove the Cellar Door selection and add the bottles you wish to include for your upcoming shipment.

There may be a minimum quantity of some varietals selected. This is due to a commitment of the following number of bottles of Pinot Noir per 12 months.

3 Bottles per quarter: 3 bottles of Pinot Noir is minimum commitment of Pinot Noir.
6 Bottles per quarter: 6 bottles of Pinot Noir is minimum commitment of Pinot Noir.
12 Bottles per quarter: 12 bottles of Pinot Noir is minimum commitment of Pinot Noir.

You can also adjust your shipment by emailing us at cellardoor@mtrosa.co.nz or calling us at the Cellar Door on +64 3 441 2493

Am I able to purchase more wine than what I have signed up for at any time of the year?

Yes, of course! We also will send you updates on pre-release specials, limited releases and library releases. We will give an allocation of these wines to you based on your wine club level so that you are able to purchase them when you wish.

What discount do I receive on any additional wine purchases over and above my quarterly wine shipments?

This is based on your membership level:

3 bottles per quarter: 10% discount
6 bottles per quarter: 15% discount
12 bottles per quarter: 20% discount

What freight charges apply to Wine Club purchases?

All purchases of 3 or more bottles within NZ are free! Please contact the cellar door for international delivery options and freight charges. Email cellardoor@mtrosa.co.nz or phone us on +64 3 441 2493

Which wines will be included in my quarterly wine club shipments?

¼ of your annual subscription of quarterly shipments will include at least one of our current release Pinot Noirs. The rest will be made up of current releases. You can choose to customise your shipment according to your preferences if you wish.

How do I know which wines will be included in each shipment?

In the month prior to each shipment, you will be advised by email of the wines to be included in the upcoming shipment. Two weeks prior to shipment and payment date, you’ll be reminded of your shipment and you can log in and make any changes. The wines confirmed at two weeks prior to shipment will be what is shipped to you. We require at least 10 days to customise your order.

How do I pay for my wine club shipments?

The cost of each shipment (including any freight costs if overseas), will be charged to the credit card submitted with your membership application. We will confirm the date your card will be charged by email one month, two weeks and two days prior to shipment. All credit cards are stored in our encrypted payment system and cannot be viewed by any staff member at any time.

Can I change my wine club order at any time?

You can change your quarterly wine club order up to 10 days prior to any shipping date. We will notify you of any resulting change to the amount to be charged to your credit card upon change and again two days prior to shipment.

Can I change my wine club membership status?

You can upgrade your membership status or change to another membership option at any time up to 10 days prior to any shipping date.

Do I have to take every quarterly shipment?

We understand that sometimes you may want to skip a shipment as you’re away from home or have enough wine (we’re not sure we really understand that!) so you may skip a shipment by notifying us up to 2 weeks prior to shipment date without penalty. As long as you fulfil your 4 quarterly shipments, we don’t mind if you skip 1 or 2.

Can I cancel my wine club membership?

After one year, or 4 shipments, your membership can be cancelled by email at any time up to 2 weeks prior to any shipping date. You may also choose to place your membership on hold for 3 months rather than cancelling. This would keep you on our mailing list so you can keep your discounts until you choose to recommence your quarterly shipments.

Can I pick up my wine from the Cellar Door instead of having it shipped to me?

Of course! We’d love to see you so let us know 2 weeks prior to shipment by selecting pickup in your shipment information in your account. We hope you’ll stay a while too and enjoy our Cellar Door. Remember to book in if you would like to stay – you can do this in your account too!

How do I get my 10% discount at Mt Rosa Cellar Door?

When you make your reservation through your account online, we’ll get a notification. Just let us know you’ve arrived, and we’ll look after you with an account in our system.